Frequently Asked Questions

At Presidential, we try our best to answer your frequently asked questions and provide prompt and reliable services. 

Got additional questions?

We are here to help! Contact customer service on 868 625-4788 or send us an email at


1. What is an excess?

2. What is comprehensive coverage?

3. What is third party coverage?

4. What is a No Claim Discount (NCD)?

5. Who is authorized to drive my vehicle?

6. What should I do in the event of an accident?

7. What should I do if I lose my certificate of insurance?

8. What do I do if I sell my car? Can I sell my insurance?

9. Why do I need a certified copy?

10. Does my premium increase if I have a windscreen claim?

11. How do I make a claim?

12. How long does it take to process a claim?

13. How will I be notified about my claim?

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